Terms & Conditions
Last updated: 29 April 2026
These Terms govern your use of HamroRentals ("HamroRentals", "we", "us"), operated from Nepal. By creating an account or using the service you agree to these Terms. If you are using HamroRentals on behalf of an organization, you confirm you have authority to bind that organization. Individual users must be of legal age in their jurisdiction.
1. The Service
HamroRentals is a rental credit bureau and lease facilitation platform connecting landlords and tenants in Nepal. We provide listings, applications, lease document workflows, and a two-way reputation/credit score system. We charge a one-time success fee per signed lease (currently NRS 1,250 / for landlords, NRS 750 / for tenants), plus a listing fee (NRS 250) for landlords and an application fee (NRS 100) for tenants β see our Pricing page.
2. Account & Acceptable Use
- Provide accurate information and keep it up to date.
- Keep your credentials confidential; you are responsible for activity under your account.
- Do not misuse the service: no unlawful use, fraud, spam, infringement of intellectual property, scraping, probing, or attempts to interfere with security or other users.
- Do not submit false rental, identity, or payment information.
3. Intellectual Property
HamroRentals retains all rights in the platform, including software, branding, scoring algorithms and documentation. We grant you a limited, non-exclusive, non-transferable right to use the service. You may not reverse engineer, resell, or circumvent technical limits. For content you submit (listings, messages, documents) you grant us a limited license to host and process it solely to provide the service.
4. Payments, Billing & Refunds
Payments are processed securely by Stripe. We do not receive or store your card details. By paying, you also accept Stripe's End User Terms. For refunds and cancellations, see our Refund Policy.
5. Service Level & Warranties
The service is provided "as is". We do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. HamroRentals is not a real estate broker, financial adviser or legal adviser; rental decisions remain your own.
6. Suspension & Termination
We may suspend or terminate access for material breach, non-payment of the success fee, suspected fraud or security risk, or repeated/serious policy violations. On termination, you may request export of your data within 30 days, after which it may be deleted.
7. Liability
To the extent permitted by law, our aggregate liability is capped at the fees you paid to HamroRentals in the 12 months preceding the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury where it cannot be excluded by law.
8. Indemnity
You will indemnify HamroRentals against claims arising from your content, your unlawful use of the service, or your breach of these Terms.
9. Governing Law
These Terms are governed by the laws of Nepal and the courts of Kathmandu have exclusive jurisdiction, without prejudice to mandatory consumer protection rights in your country of residence.
10. Changes & Assignment
We may update these Terms; material changes will be notified by email or in-app. You may not assign your rights without our consent; we may assign in connection with a merger or acquisition. We are not liable for failure to perform due to events beyond our reasonable control (force majeure).
11. Contact
Questions about these Terms: admin@hamrorentals.com.
FAQ β for renters & landlords
I'm a renter β what am I agreeing to?
That you'll give accurate info on applications, pay the NRS 750 () success fee only when a lease is actually signed, and that ratings/credit-score events recorded against you must come from a real lease.
I'm a landlord β what am I agreeing to?
That listings are genuine, you have the right to rent the property, and you'll pay the NRS 1,250 () success fee per signed lease. You also agree to record tenant payment behaviour honestly β false reports may get your account suspended.
Does HamroRentals act as my agent or lawyer?
No. We're a platform. We don't broker the lease, give legal advice, or guarantee the other party's behaviour.
What happens if I break the rules?
We can suspend or terminate your account (see section 6) and, in serious cases, share information with authorities where the law requires it.